Members area

offering unsurpassed service and support

In an attempt to continue offering unsurpassed service and support to all our clients, we have provided a friendly Members Area from where you can access all the relevant environments to make the management of your hosting account an absolute breeze.

WHMCS login

Client area login for your host panel. Manage your Emails and hosting easily and effectively.

Knowledge Base

A comprehensive self-help
guide, assisting you with the day –
to-day management of your
hosting account

Log a Ticket

Should you wish to make contact
if you feel the knowledge base has
not answered your questions.

frequently asked questions
Why WHMCS and why should I want to login there?

You need to be able to self-manage most of your services. For instance, to reset your Email passwords, or register a new domain or make an online payment.

WHMCS is software designed for you to login and manage most aspects of your hosting with us. 

Within WHMCS you should be able to manage both accounting and hosting panel related functions.

Why do I have to log a ticket for everything with you? Why not just assist me on the phone?

The short answer is that we are better able to manage and control requests with our ticket system. We do not want to give you more administration, we promise!

The longer answer is that we need requests to be on record as we have situations where there are misunderstandings between agents and clients during telephone conversations, such as spelling on a domain name that needs to be registered.

We also cannot correctly escalate, transfer and follow-up on SMS, Text and phone calls. It is just impossible with our volumes.

I cannot find my query in your Knowledge Base, What next?

Please let us know if your query is not covered in the Knowledgebase! We’ll update our KB to include your request for future clients!

How long will you guys typically take to resolve an issue?

We handle each case, based on the severity of the request and in accordance with our SLA for the specific product. 

Typically you will see an auto response from our ticket system within a minute.

The assigned support agent will respond in about 30 minutes during normal working hours, with either an update or a resolution and within 4 hours outside of this.

Please see the SLA for your product for more on this. 

What is WHMCS?

WHMCS is a commercially licensed, automated web-hosting, domain management and billing system used for provisioning hosting and registering domains.

more about our serious infrastructure