members area
offering unsurpassed service and support
In an attempt to continue offering unsurpassed service and support to all our clients, we have provided a friendly Members Area from where you can access all the relevant environments to make the management of your hosting account an absolute breeze.
SeriousBilling Login
Billing system login for RESELLERS with account ID format R12345C.
Manage your invoices, Emails and hosting easily and effectively.
Client Area Login
Client area login for Serious.host USERS with account ID format 12345. Manage your invoices, domains and hosting products easily and effectively.
Knowledge Base
A comprehensive self-help
guide, assisting you with the day –
to-day management of your
hosting account
Third Party Support
Should your services be hosted elsewhere and you are looking for professional and effective hosting related support to assist with troubleshooting of your Web and Email services as well as Email setup, simply select one of our Third Party Support packages.
log a support ticket
Should you not have found a solution to your query in our knowledge base the request below will generate a trouble/support ticket!
Our response and turnaround will be dependent on the severity and nature of your request, according to our SLA. You will receive email confirmation of your request within a couple of minutes.
LOG A TICKET
What is SeriousBilling?
SeriousBilling is a custom developed browser based, automated web-hosting, domain management and billing system used for provisioning hosting and registering domains.
Why login to SeriousBilling?
You need to be able to self-manage most of your services. For instance, to reset your Email passwords, register a new domain or make an online payment.
SeriousBilling is software designed for you to login and manage most aspects of your hosting with us.
Within SeriousBilling you should be able to manage both accounting and hosting panel related functions. There are, of course, certain features that have to be managed via DirectAdmin host panel.
What is the login URL for DirectAdmin host panel?
This depends.
The login URL for DirectAdmin host panel can be found in your panel details that were sent to you after signing up with us. The username is unique and will look like this, e.g. r12345c.
How do I access webmail?
You can access your webmail as long as you have an internet connection and browser. The webmail link looks like this, e.g. yourdomain.co.za/roundcube.
What happens if I am not able to access any online services?
Should you attempt to access DirectAdmin or the webmail with the incorrect password multiple times, the server will block your public IP, thinking that it is being “attacked” from the outside.
When trying to access the host panel or webmail, you receive a message saying, “this page cannot be found”. Simply log a ticket online and request that the IP is unblocked.