Third Party Support
These support packages are suitable for:
Clients who are hosted elsewhere and seeking professional and effective Third Party support to assist with Email setup and troubleshooting hosting issues. Simply select one of our Third Party support packages below.
For existing clients…
If you are an existing client, feel free to also contact us for assistance with the management of your hosting services, like Emails and website maintenance for sites developed through us.
With maintenance retainers starting at R150.00 (incl VAT) per month, you can trust us with the management of your hosting space, while focusing on growing your business.
Website restore*
1 Account
30 Minutes
WordPress
45 Minutes
Support
60 Minutes
STARTUP
1 Account
Typically used for
Email Setup
Website Restore*
PERSONAL
30 Minutes*
Email Troubleshooting
BUSINESS
R320for
45 Minutes*
Typically used for
WordPress Troubleshooting
BULK
R420for
60 Minutes*
Typically used for
Hosting
Support
Above fees are charged once-off per incident | *Full duration or part thereof
Welcome to remote desktop support
If you stumbled upon this section or were guided here by one of our helpful support gurus, your next step will be to purchase Third Party Support followed by downloading AnyDesk.
Once you have completed the transaction and AnyDesk has successfully been installed, we will be able to work directly on your machine (like magic!)
STEPS TO FOLLOW WHEN SELECTING THIRD PARTY SUPPORT
- Kindly make your selection from one of the 3rd Party Support plans above.
- You will receive confirmation of your purchase. once payment has been allocated or the amount added to your hosting profile.
- You can expect a response from one of our agents within 15 – 30 minutes to arrange a convenient time to assist with your query.
In case you require Remote Desktop Support; - Download Anydesk and run the installer. It is a small file and should therefore only take a minute.
- Keep the 9 Digit address (ID) handy as the agent will require this to gain access to your desktop. If you are not a Serious.host client, kindly have your panel details with hosting and Email credentials handy to ensure that we assist you effectively.
- As soon as the agent has logged onto your computer, you can sit back and relax, while we go to work.
Once the agent has identified the problem, they will confirm the nature of the issue and if we are able to resolve or if it is related to your connection or computer hardware, in which case you will be required to consult with the provider (ISP) or supplier respectively.
THIRD PARTY SUPPORT
Email Troubleshooting
Besides Email setup in your mail client, Serious.host also troubleshoots the following warnings and error messages as part of our Third Party Support:
Sending and Receiving fails
e-Mail Client refuses to send and/or receive, accompanied by a specific error code, e.g. 451; 551
IMAP Continual synchronization
e-Mail Client is attempting to sync (IMAP) and sending and receiving fails for no apparent reason
No Connection
No connection could be made because the target machine actively refused it
Password prompt
A Pop-up box continues to appear in Outlook requesting the password
Operation timed out
The operation timed out waiting for a response from the receiving (POP) server 0x8004210a
Sending and Receiving error
Task ‘server name – Sending and Receiving’ reported error (0x800ccc0f)
Mail client not responding
e-Mail Client won’t open
Outlook error
A message stating the “Outlook .pst file is not a personal folders file”
Data Error
A “data error” message is displayed after downloading messages
OST Error message
A message “The file username .ost is in use and cannot be accessed”
Cannot view mail folders
e-Mail messages and/or folders seem to have disappeared.
Certificate warning
A pop-up box appears in your e-Mail Client, stating that the “Certificate cannot be verified”